FAQs

In hopes of providing you with the best information possible, we have compiled a few questions and answers to help you on your interior design journey.

Is there a charge for the onboarding initial consultation?

An initial consultation adds considerable value to any design project and is necessary for us to get to know you and your style; therefore, yes, it is considered billable time.

What can I expect during my onboarding initial consultation?

We use the initial consultation as a way to understand your project and needs, learn more about your goals and get a peek into your design style. It’s also a great way for us all to get to know one another. Additionally, we may take notes, measurements and pictures, if we do an on-site consultation.

What happens after my onboarding initial consultation?

Your designer will start pulling together a plan for your project, making selections, choosing paint colors, etc. Whatever the goals of your project are, your designer will start working to achieve them. Depending on the project, we may schedule another face-to-face meeting to discuss potential selections or we may send digital presentations for your review.

Do I have to make purchases through you or can I shop on my own?

Your designer or design team has worked with you to create a design plan to make your vision come to life, and while items you shop for on your own may be great, they may not be the right fit for the design, space or budget. So, while you can shop on your own, it’s always best to to run any ideas by your designer first.

Can custom orders be returned?

Because custom orders are detailed according to your specific needs and requirements, we are not able to accept returns on custom orders.

How long will it take for my items to arrive?

Shipping times vary between vendors. Before any purchases are made, we will be in communication with you about the estimated arrival time and work to ensure that it aligns with your project timeline. In the event of a sudden change in availability or ship times, we will always share any and all updates with you as we receive them.

What is billable?

We bill for all project materials ordered on your behalf, and bill our time by the hour for all time spent on your project, which can include travel, shopping, sourcing, workroom pickups and deliveries, site visits, progress meetings and installation.

Where can I see more of your work?

You can see more photos of our work in our portfolio as well as on our Pinterest, Houzz, Instagram and Facebook pages.

Interested in working with us?

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